Contact WinRushGo
Two direct channels, and each one suits a different kind of problem. Here is which to reach for so you are not bounced between them.
Live chat
Opens inside the site without moving you off the page you are on. The fastest route for a bet query, a balance question or the status of a request.
Email support
[email protected]
For anything that needs an attachment or a written record of the exchange.
Verification
Documents go through Sumsub in the profile itself, under verification — there is no need to email them anywhere.
Which WinRushGo channel to use
| Question | Where it gets solved |
|---|---|
| A settled bet you disagree with | Live chat, with the bet ID to hand |
| An active bonus and its wagering | Live chat |
| Status of a deposit or withdrawal | Live chat |
| Cannot sign in | Live chat, or the password reset |
| Sending identity documents | Verification section in the profile |
| Formal complaint | Email support |
| Limits, a break or self-exclusion | Live chat or email |
Before you write in
Two habits speed almost anything up. Sign in before opening the chat, so the team can see your account without a round of identity questions first. And have the date, the amount and the bet or transaction ID ready whenever money is involved.
Plenty of common questions are already answered in the Terms and Conditions and the Privacy Policy — worth a look before typing.
Ideas and complaints both land here
If a market is missing, a promotion reads badly or something in the flow should work differently, send it to the same address. Messages get read, and a fair share of what changes on WinRushGo Betting starts as one of them.