Privacy Policy — WinRushGo

1. Scope

This policy applies to everything you do on betwinrushgo.com and through the services reached from it — registration, betting, casino play, payments and contact with support. By opening an account and continuing to use the service, you accept the processing described here.

Where this text says "we" or "the platform", it means the operator of WinRushGo, which is the controller of the personal data collected through the site.

2. What we collect

Identity data — first and last name, date of birth, country, address, postcode and city.
Contact data — email address and phone number.
Account data — username, encrypted password, chosen currency and communication preferences.
Verification documents — a copy of an identity document and, where required, proof of address or ownership of a payment method.
Transaction data — deposits, withdrawals, methods used, amounts and dates.
Activity data — betting and game history, bonuses granted and progress against them.
Technical data — IP address, device type, operating system, browser, language and access logs.

3. How it reaches us

Most of it you give us directly, through the registration form, your profile and the verification process. The rest is generated automatically as you use the service — technical logs, cookies and the record of your transactions. If you choose to sign in with Google or Twitch, we receive from those accounts only the identifier and email address needed to link the login.

4. Why we process it

To create and run your account and give you access to the service.
To process deposits, withdrawals and the crediting of bonuses.
To confirm identity and age and to meet legal obligations on fraud and money laundering.
To provide support and answer requests and complaints.
To detect abuse, duplicate accounts and behaviour that breaches the terms.
To improve the service through aggregated analysis of how it is used.
To send promotional messages, where you have consented to receive them.

The legal bases are performance of the contract between you and the platform, compliance with legal obligations, our legitimate interest in protecting the service, and your consent in the case of marketing.

5. Who we share it with

Data is not sold. It is shared only with parties involved in delivering the service, and only as far as needed.

Payment service providers, to execute deposits and withdrawals.
Identity verification services, namely Sumsub, to check documents.
Game and platform suppliers, to deliver the catalogue and record rounds and bets.
Support and infrastructure providers, including the live chat service and hosting.
Competent authorities, where there is a legal obligation to disclose.

6. International transfers

Some of those providers are based outside your country or region. Transfers are made only where appropriate safeguards are in place, set out contractually with the provider.

7. How long we keep it

Account and transaction data is kept while the account is open and, after closure, for the period required by applicable tax and anti-money-laundering law. Technical logs are held for a shorter period. Once there is no longer a basis for keeping information, it is deleted or anonymised.

8. Cookies

Strictly necessary — keep you signed in, remember your language and secure the session. Without them the site does not work.
Preference — remember choices such as displayed currency or lobby filters.
Analytics — collect aggregated information about pages visited and time spent.

You can block or clear cookies in your browser settings. Blocking the necessary ones will stop sign-in from working.

9. Security

Connections to the site are protected with TLS encryption and passwords are stored in encrypted form. Internal access to data is limited to staff who need it for their work. You can strengthen your own account with two-factor authentication from the security section of the profile.

No system is perfect, so use a password unique to this account and do not share it.

10. Your rights

Depending on where you live, you may have the right to access your data, correct what is wrong, request deletion where no legal duty to keep it applies, restrict processing, object to certain processing and receive your data in a portable format.

Exercise any of these by writing to [email protected]. You may also complain to the supervisory authority in your country of residence.

11. Marketing messages

Promotional email goes only to people who opted in at registration or in the profile. Consent can be withdrawn at any time in account settings or through the unsubscribe link in each message. Service messages — transaction confirmations, security notices — continue, because they form part of the contract.

12. Protecting minors

The service is for adults only and we do not knowingly collect data from minors. An account found to belong to one is closed immediately. If you share a device with children, consider parental control software and avoid saving credentials in the browser.

13. Third-party sites

Some links lead to sites operated by others. This policy does not cover them, and we recommend reading their own before providing any information.

14. Changes

This document may be updated as the service or the applicable law changes. The version in force is always the latest one published here, and continued use after a change means acceptance of it.

15. Contact

For anything about personal data, write to [email protected]. Other channels are on the contacts page, the rules of the service are in the Terms and Conditions, and the lobby is back through the WinRushGo Betting home page.